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Accounts - Credit & Collections Specialist
Full time 
Kelvedon, Essex 

Working hours are Monday to Friday 8.30am – 5.30pm

Job overview

We are seeking an experienced and confident Credit & Collections Specialist to join our growing business within the fuel industry. This role is critical in managing a high-value customer ledger within a company of significant turnover, ensuring timely collections while maintaining strong client relationships.

 

Responsibilities:

  • Proactively manage and collect outstanding debts across a large, high-value ledger

  • Conduct regular credit control calls, maintaining a professional and assertive telephone manner

  • Conduct regular credit reviews of new and existing customers, assessing financial risk and setting appropriate credit limits

  • Build and maintain strong relationships with customers to facilitate prompt payment

  • Assess and review customer credit limits, conducting risk analysis where required

  • Investigate and resolve invoice disputes efficiently – not needed

  • Monitor aged debt reports and escalate high-risk accounts appropriately to Management

  • Negotiate payment plans where necessary while protecting company interests

  • Work closely with the Sales teams to resolve credit queries

  • Ensure all collections activity is compliant with company policies and relevant regulations

  • Maintain accurate records of all communications and actions taken

  • Report Insured Overdue Debt to Credit Insurers and Credit Broker when required

  • Leases with Credit Insurers and Credit Broker regarding Insured Credit Limit requires/ dispute credit limit decisions

  • Work closely with Head of Finance for credit reviews and credit limit increase approvals

Skills required

  • Proven experience in credit control and collections

  • Experience conducting credit reviews and making risk-based decisions

  • Confident and professional telephone manner, with strong negotiation skills

  • Ability to handle difficult conversations and secure positive outcomes

  • Excellent attention to detail and organisational skills

  • Proficient in Microsoft Software; Outlook, Excel, Word and PDF

Other

  • Monday to Friday, 8.30am – 5.30pm

  • Friendly and supportive team

  • Office based in modern offices

  • Must have own transport due to the location

  • Competitve salary dependent on experience

Emergency fuel line 01376 317018
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As a supplier of partially & fully rebated fuels, Fuelogic is approved by HMRC as a registered dealer in controlled oils.
Company Reg No. 06809389
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